Privacy Policy

Last updated: April 28, 2026

SR Enterprises LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit srenterprises-ma.com or contact us, how we use it, and your rights regarding that information.

Information We Collect

Information you provide directly

When you contact us through our website form, by phone, by text, or by email, we collect:

• Your name, phone number, and email address
• Property address (when relevant to a service inquiry)
• Service type and project details you share with us
• Any documents, photos, or messages you send us

Information collected automatically

When you visit our website, we automatically collect:

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• Approximate geographic location (city/region only, derived from IP)
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for these purposes:

• Responding to inquiries and providing estimates or service
• Communicating about scheduled work, projects in progress, and follow-up
• Sending invoices and processing payments
• Working with insurance adjusters on covered claims (only when you've engaged us for restoration work)
• Improving our website and services
• Complying with legal obligations

We do not sell your personal information. We do not share it with third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies and similar technologies. These are small files stored on your device that help the site work properly and let us understand how visitors use the site.

Types of cookies we use

• Essential cookies — necessary for the site to function properly
• Analytics cookies — Google Analytics 4 (GA4), which helps us understand which pages are most useful, how visitors arrive at our site, and where to improve. GA4 anonymizes IP addresses and does not collect personally identifiable information by default.

You can control cookies through your browser settings — most browsers let you block or delete cookies. Blocking cookies may affect how some parts of the website work.

You can also opt out of Google Analytics tracking using Google's official browser add-on.

Information Sharing

We share information only in these limited circumstances:

• With your insurance company — when you've engaged us for insurance restoration work and authorized us to communicate directly with your adjuster
• With subcontractors — only the project information they need to complete their portion of the work (electrician, plumber, etc.)
• With service providers — vendors that help us run our business (email, scheduling, accounting software). They are bound by confidentiality.
• When required by law — if compelled by valid legal process

Data Retention

We retain client information for as long as necessary to provide services, comply with legal obligations (Massachusetts requires contractors to keep certain records for 7 years), and resolve disputes. After that period, we securely delete or anonymize the information.

Your Rights

Depending on your state of residence, you may have the right to:

• Request a copy of the information we have about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Opt out of analytics tracking on our website

To exercise these rights, contact us at the information below. We respond to verified requests within 30 days.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

Security

We use reasonable security measures to protect the information we collect — encrypted connections (HTTPS), access controls, and secure storage. No method of transmission over the internet is 100% secure, but we work to protect your information appropriately.

Updates to This Policy

We may update this policy occasionally. The "last updated" date at the top reflects the most recent change. Significant changes will be noted on this page. Continued use of the website after changes means you accept the updated policy.

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